Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected by navi69 through our website located at https://navi69.cam, including data collected during account registration, gameplay, financial transactions, customer support interactions, and marketing communications. By using navi69 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

navi69 is an online gaming platform serving players in Indonesia and operates in accordance with international data protection principles including transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality. We process personal data lawfully, fairly, and in a manner that respects your fundamental rights and freedoms.

2. Data Controller and Contact Information

navi69 acts as the data controller for all personal information collected through our platform. This means we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection requirements.

For any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, you may contact our Data Protection team:

• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 on our website
• Response Time: We aim to respond to all privacy-related inquiries within 72 hours

3. Personal Information We Collect

navi69 collects various categories of personal information to provide our gaming services, maintain account security, process transactions, and comply with legal obligations. The types of personal data we collect include:

3.1 Account Registration Information

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (e.g., Indonesian ID card or KTP number).
• Contact Information: Email address, phone number, residential address including street, city, province, and postal code.
• Login Credentials: Username, password (stored in encrypted format), and security questions/answers.

3.2 Financial and Transaction Data

• Payment Information: Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, and other supported banks; e-wallet account identifiers for OVO, DANA, GoPay, and similar services.
• Transaction History: Records of all deposits, withdrawals, bets placed, winnings, losses, bonus claims, and account balance changes.
• Payment Card Data: If applicable, we collect limited payment card information through secure third-party payment processors. navi69 does not store complete card numbers or CVV codes.

3.3 Identity Verification (KYC) Documents

To comply with anti-money laundering (AML) regulations and verify player identities, we collect:

• Copies of government-issued identification documents (Indonesian ID card/KTP, passport, driver's license).
• Proof of address documents (utility bills, bank statements, government correspondence) dated within the last three months.
• Selfie photographs or video verification for identity confirmation.
• Source of funds documentation for large transactions or high-value accounts.

3.4 Gaming and Behavioral Data

• Gameplay Information: Records of games played, betting patterns, game preferences, session durations, and gaming history across sports betting, casino games, slots, and togel lottery draws.
• Device and Technical Information: IP address, device type and model, operating system, browser type and version, screen resolution, language settings, and unique device identifiers.
• Usage Data: Pages visited, features used, time spent on platform, navigation paths, referral sources, and interaction with promotional content.

3.5 Communication Records

• Records of correspondence with customer support team via live chat, email, or phone.
• Marketing communication preferences and history of promotional emails or messages sent.
• Survey responses and feedback provided through user research activities.

4. How We Use Your Personal Information

navi69 uses your personal data for specific, explicit, and legitimate purposes. We do not use your information for purposes incompatible with those for which it was collected. Primary uses include:

4.1 Account Management and Service Provision

• Creating and maintaining your navi69 gaming account.
• Authenticating your identity when you log in to prevent unauthorized access.
• Processing deposits and withdrawals to your designated bank accounts or e-wallets.
• Enabling gameplay across all navi69 gaming products including sports betting on BRI Liga 1 and international leagues, live casino games, slots, and lottery games.
• Calculating and crediting winnings, applying bonuses, and managing your account balance.
• Providing customer support and responding to your inquiries or complaints.

4.2 Legal and Regulatory Compliance

• Verifying that you are at least 21 years of age as required by our Terms and Conditions.
• Conducting Know Your Customer (KYC) checks to verify your identity and prevent identity fraud.
• Monitoring transactions for suspicious activity as part of anti-money laundering (AML) obligations.
• Detecting and preventing fraud, cheating, collusion, and other prohibited activities.
• Maintaining records for audit purposes and compliance with gaming regulations.
• Responding to lawful requests from regulatory authorities, law enforcement, or courts.

4.3 Security and Platform Integrity

• Protecting against, identifying, and preventing security breaches, cyberattacks, and unauthorized access.
• Detecting and preventing account takeovers, bonus abuse, and violation of our Terms and Conditions.
• Monitoring gameplay patterns to identify potential problem gambling behaviors and facilitate responsible gaming interventions.
• Maintaining platform stability, fixing technical issues, and improving system performance.

4.4 Marketing and Communications

With your consent where required by law, we use your contact information to:

• Send promotional offers, bonus announcements, and special event information relevant to your gaming interests.
• Provide personalized game recommendations based on your playing history.
• Inform you about new features, games, or platform updates.
• Send transactional emails related to your account activity, deposits, withdrawals, and bonus status.

You may opt out of marketing communications at any time through your account settings or by using the unsubscribe link in our emails.

4.5 Analytics and Platform Improvement

• Analyzing user behavior to understand how players interact with our platform.
• Conducting market research to identify player preferences and improve our game offerings.
• Optimizing website performance, user interface design, and navigation experience.
• Developing new features and services based on player feedback and usage patterns.

5. Legal Bases for Processing Your Data

navi69 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (providing gaming services, processing payments, managing your account).
• Legal Obligations: Processing is required to comply with legal requirements including age verification, KYC/AML checks, and regulatory reporting.
• Legitimate Interests: Processing is necessary for our legitimate business interests such as fraud prevention, platform security, and service improvement, provided these interests do not override your fundamental rights.
• Consent: For marketing communications and certain optional data processing activities, we rely on your explicit consent which you may withdraw at any time.

6. How We Share Your Personal Information

navi69 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients for specific legitimate purposes:

6.1 Service Providers and Business Partners

• Payment Processors: Third-party payment gateway providers that facilitate deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay). These providers have access to financial data necessary to process transactions.
• Identity Verification Services: Specialized KYC/AML service providers that help verify your identity documents and screen for fraud risks.
• Cloud Hosting Providers: Infrastructure providers that host our platform, databases, and backups on secure servers.
• Customer Support Tools: Third-party software providers that power our live chat, email support, and customer relationship management systems.
• Analytics Providers: Services that help us analyze website traffic, user behavior, and platform performance.

All service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable data protection requirements.

6.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or government authorities when:

• Required by law, legal process, or court order.
• Necessary to investigate suspected fraud, money laundering, or other illegal activity.
• Needed to enforce our Terms and Conditions or protect our legal rights.
• Essential to protect the safety and security of navi69, our players, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization, subject to the same privacy protections outlined in this policy.

7. Data Security Measures

navi69 employs comprehensive technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, alteration, or disclosure. Our security framework includes:

• Encryption: All data transmission between your device and our servers uses 256-bit SSL/TLS encryption, the same standard used by major Indonesian banks. Passwords are hashed using industry-standard cryptographic algorithms.
• Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal data, and only to the extent necessary for their job functions.
• Firewall Protection: Enterprise-grade firewalls and intrusion detection systems protect our infrastructure from external threats.
• Regular Security Audits: Independent third-party security firms conduct periodic penetration testing and vulnerability assessments.
• Employee Training: All navi69 staff undergo mandatory data protection and security awareness training.
• Secure Data Centers: Physical security measures protect servers located in certified data centers with 24/7 monitoring and controlled access.
• Data Backup: Regular encrypted backups ensure business continuity and data recovery capability.

While we implement robust security measures, no system is completely immune to security breaches. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable legal requirements.

8. Data Retention Periods

navi69 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your active account relationship with navi69.
• Closed Accounts: After voluntary account closure, most personal data is deleted within 90 days. However, certain records are retained longer for legal compliance purposes.
• Transaction Records: Financial transaction data, betting history, and KYC documents are retained for 7 years from the date of the transaction to comply with anti-money laundering and tax regulations.
• Marketing Data: If you opt out of marketing communications, your contact information is added to our suppression list to ensure no further marketing messages are sent, but this opt-out record is retained indefinitely.
• Legal Disputes: Data related to ongoing legal disputes, investigations, or regulatory inquiries is retained until the matter is fully resolved.

Once retention periods expire, personal data is securely deleted or anonymized so that it can no longer be associated with you.

9. Your Privacy Rights

You have the following rights regarding your personal data held by navi69:

9.1 Right of Access

You may request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

9.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, you may request that we correct or update it. You can update many details directly through your account settings.

9.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. This right is subject to legal limitations, particularly regarding records we must retain for regulatory compliance.

9.4 Right to Restrict Processing

You may request that we limit how we use your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing.

9.5 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider where technically feasible.

9.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though we may continue processing if we demonstrate compelling legitimate grounds.

9.7 Right to Withdraw Consent

Where we rely on your consent to process personal data (e.g., marketing communications), you may withdraw that consent at any time. This does not affect the lawfulness of processing before consent was withdrawn.

9.8 How to Exercise Your Rights

To exercise any of these rights, please contact our customer support team at [email protected] with the subject line "Privacy Rights Request." We will verify your identity before processing your request and respond within 30 days.

10. Cookies and Tracking Technologies

navi69 uses cookies and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits. Types of cookies we use:

• Essential Cookies: Required for basic platform functionality such as logging in, maintaining session state, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use our platform, helping us improve site speed and navigation.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Marketing Cookies: Track your activity to deliver targeted advertisements and measure campaign effectiveness.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect platform functionality and limit your access to some features.

11. International Data Transfers

Your personal data may be transferred to and processed in countries outside Indonesia where our service providers, data centers, or business partners are located. These transfers are conducted in accordance with international data protection standards, and we ensure appropriate safeguards are in place through contractual obligations, standard contractual clauses, or other approved transfer mechanisms.

12. Children's Privacy

navi69 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected data from a person under the legal age, we will take immediate steps to delete that information and close any associated account.

13. Changes to This Privacy Policy

navi69 reserves the right to update this Privacy Policy to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through prominent notice on our website and, where appropriate, via email to registered users. Your continued use of navi69 services after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

14. Questions and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us at [email protected]. We take privacy concerns seriously and will investigate all complaints thoroughly. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant data protection authority in your jurisdiction.

Last Updated: January 15, 2026